Frequently Asked Questions

Flow with its online marketplace platform D2u.Store use industry-standard security measures to protect user data and prevent unauthorized access. These measures include encryption, access controls, and regular security audits.

Flow may share user data with third-party partners to provide better services, but only with the user consent and as per the Government of India’s defined measures and policies. The company takes appropriate steps and utmost care to ensure that any third-party partners adhere to strict privacy and security standards.

Users can access and delete their data by contacting Flow's customer support team. The company will take appropriate steps to verify the user's identity before providing access to or deleting their data.

Flow uses a photographic real-time POD (proof of delivery) upload system, where drivers have to upload the customers' photo along with the product received as proof of delivery. This ensures accurate tracking and transparency in the delivery process.

Yes, Flow's D2u.Store offers a 10-day return and exchange policy for damaged or defective products as provided to it from its partner brands and OEMs. This 10-day duration starts for its customers only from the day of the receipt of the product at their doorsteps. Customers can contact customer support and initiate the process to return and exchange the product. The Logistics module in the home-grown CRM software helps in managing the return process efficiently and hassle free for its customers.

Yes, Flow works with loan partners who use alternative credit scoring methods to assess the creditworthiness of rural and semi-urban consumers who may not have a formal credit score.

Flow works closely with its MFI and NBFC partners to ensure that lending practices are responsible and sustainable. This includes conducting due diligence on potential borrowers, setting reasonable interest rates, and providing financial education to borrowers to help them manage their debt.

Yes, individuals interested in becoming a sales agent for Flow can apply through the Flow's official website or by contacting Flow's field team. As a sales agent, you will have the opportunity to work closely with rural and semi-urban consumers and help them gain greater access to the products and services they need to uplift their lives.